Help Hub — General FAQs.
TALi is here to help! Please browse our frequently asked questions for more information on how to download our apps, set up your account and get the most out of our assessment and training course.
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Attention Assessment — TALi app FAQs
More on setting up your account and getting started with the TALi app.
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Attention Training — TRAIN FAQs
More on supporting your child to get the most out of TRAIN.
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Is my device compatible with the TALi app?
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How do I reset my TALi account password?
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Can my child still benefit from the TALi a if their attention falls within an average range?
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What is the recommended age for completing the TALi assessment and training course?
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Can my child complete the TALi assessment and training course if they are older than 3–8 years?
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How does TALi protect my privacy and personal data?
Is my device compatible with the TALi app?
How do I reset my TALi account password?
To reset your password, please visit https://portal-in.talihealth.com/password-reset. If you’re still unable to login after resetting your password, please contact TALi via customersupport@talihealth.com.
Can my child still benefit from the TALi app if their attention falls within an average range?
Our randomised control trial (https://pubmed.ncbi.nlm.nih.gov/31718386) indicated that children within an average range for cognitive attention scores at baseline benefited from TRAIN by showing improvements in inattentive behaviour and hyperactivity in the classroom.
What is the recommended age for completing the TALi assessment and training course?
The TALi app is recommended for children aged 3–8 years.
Can my child complete the TALi assessment and training course if they are older than 3–8 years?
If your child is outside of this age range, TALi cannot guarantee the accuracy of the attention assessment result, as it has been calibrated for children aged 3-8 years. Please also keep in mind that the themes and graphics for the TALi app have been developed specifically for children within this recommended age bracket.
How does TALi protect my privacy and personal data?
TALi may share de-identified, aggregated data with our research partners. However, this data will be used for research and publication purposes only. For more information, please read our Terms and Conditions and Privacy Policy.
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